Location: Mumbai (On-Site)

Department: Customer Engineering / Enterprise Solutions

Reports To: Head of Customer Success

About DoubleTick:

DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.

DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.

For more details, check out our website : https://doubletick.io

About the Role:

We are looking for a Lead Solutions Engineer to own and drive deep technical integrations for our enterprise customers. This role is ideal for someone who enjoys solving complex integration challenges, designing scalable technical solutions, and working closely with customer engineering, product, and enterprise stakeholders to deliver successful production rollouts.

The ideal candidate will act as a key technical advisor during enterprise implementations and play a critical role in enabling seamless integrations across CRMs, APIs, automation systems, and customer communication platforms.

Key Responsibilities:

• Design end-to-end integration architecture for enterprise customers

• Own complex CRM and system integrations (Zoho, Salesforce, custom CRMs)

• Lead API integrations, webhooks, event streaming, and data sync workflows

• Drive enterprise implementation from technical scoping to production rollout

• Identify integration risks early and mitigate proactively

• Act as final technical escalation point for strategic accounts

• Collaborate closely with Product & Engineering on edge-case requirements

• Engage with CTOs and enterprise IT teams as senior technical authority

Required Skills & Experience:

• 7–12 years of experience in SaaS / AdTech / CRM / API-first platforms

• Experience as Solutions Architect / Principal Engineer / Lead Integration Specialist

• Strong understanding of REST APIs, webhooks, JSON structures, authentication mechanisms (OAuth, API keys)

• Experience designing CRM and marketing platform integrations

• Ability to debug complex integration failures across systems

• Strong stakeholder management and structured problem-solving skills

• Commercial awareness of impact on revenue and retention

Why Work With Us

● Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path.

● Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems.

● Career Flexibility – Explore transitions into roles like Product Manager and beyond.

● Supportive Culture – Work with a friendly, approachable team and management that values people.

● Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team.

● Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.

● Hands-On Innovation – Be directly involved in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.