Introduction to Cabin Crew Interview
Cabin Crew Interviews are known to be very challenging. Each airline has its interview process, but there are some common questions that all applicants should be aware of. Unlike interviews that focus only on book knowledge, air hostess interviews consider your attitude, personality, and technical cabin crew knowledge.
Confidence and making a good impression are essential for a successful flight attendant interview. Contrary to the myth that cabin crew interviews only assess personality, there will also be technical questions and scenarios to test your attitude and problem-solving skills.
Cabin Crew Interview Questions
1. Tell us briefly about yourself.
There is a guaranteed question in any cabin crew interview. So, you should be well prepared to answer smartly. The main intention behind asking this question is to know about yourself and observe your personality.
This includes the way you speak, the way you smile, the way you interact, and all other nonverbal postures of your body. So, take close care of presenting yourself in the best possible way.
At the same time, make sure to describe yourself well. Always remember that this is a cabin crew interview and answer accordingly, mentioning only relevant things that might be useful in the selection process.
Say a little about your family, birthplace, and educational background, and emphasize more on your strengths. Your strengths should seem useful from a cabin crew interview perspective.
Also read: How to Answer Tell Me About Yourself in an Interview
2. What are your best qualities that might be useful as a cabin crew member?
Since this is a cabin crew interview question, your answer should also be relevant. Qualities like I’m a good athlete or a professional dancer might not be the answers the interviewer seeks. Instead, describe qualities that might be required for a cabin crew job.
Patience, teamwork, quick thinking, and fast learning would impress the interviewer.
Sample Answer – “I am a very patient person. Anger doesn’t trigger me that easily, and even if, in rare cases, it does, I’m used to being more logical and wittier than just bursting out without a thought.
Plus, whatever the situation, I like to stay positive and spread positivity to make people smile. Also, I’m an extrovert and very comfortable getting along with all kinds of people.”
Also read: Cabin Crew Job Description, Key Skills & Salary
3. How many languages can you speak?
Answer the list of all possible languages you can speak. Also, mention how fluent you are in reading, writing, and speaking each of those languages.
If there is any language that you know barely enough to understand what others are saying, but cannot talk back, then mention that also as that might also be taken into consideration as a plus point about you.
Also strictly remember to not lie about knowing any extra languages that you are not aware of as that would land you into trouble in the future.
4. Which are you better at? Team Work or Alone?
This is another sure-shot cabin crew interview questions. There are no public flights or airlines that work with only one flight attendant per flight.
So, all flight attendants have to travel in groups (a group of 2 or even a group of 10 or 15). Hence, when asked about teamwork or working alone in the cabin crew interview, everyone should surely answer that teamwork as that would be the answer that the interviewer wants. But there is something else to keep in mind.
Although your choice is going to be teamwork, don’t answer that in such a way that the interviewer gets the feeling that you are incapable or too insecure to work alone. There might be times when an air hostess has to work by herself, when she alone is assigned to any special guests or if a fellow air hostess falls sick.
Also, in emergencies, being quick and witty as an individual is very much essential for every flight attendant. This is the reason why your answer should indicate that you are good at both.
5. Why Did You Choose This Career Out of Many Others?
Do not mention points like because flight attendants earn a lot or because I am not good at anything else. Do not even give answers like “There is no reason, I just wanted to casually give it a try”. These answers would take you a step down in the interviewer’s analysis towards hiring you.
Instead, your answer should give a feeling that there is a reason and purpose for you choosing this career path. It should give an assurance that you are 100% invested in this. These are the type of answers that are expected in any cabin crew interview.
Hence, if you want to impress the interviewer, then be honest and make it sound like you are really excited and looking forward to learning and growing in this profession as a flight attendant. ‘Good communication skills, like to travel, always being a people’s person, etc. are some of the points that should be surely mentioned.
6. Why do you prefer our Airlines out of all?
Every cabin crew interview question is designed to uncover all the positive traits inside you that would be helpful for the airline. This is a known fact, so everyone attending the interview will give answers accordingly.
So, if you want to stand out of the crowd then these are the types of questions that you should answer with care. Before the interview, make sure to do lots of research and background check on the airline company that you are attending the cabin crew interview for.
It would impress the interviewer if you answered this question about this particular airline.
Know about the awards and certificates the airline company receives and say working with a company with such good merits would be exciting.
Learn about the airline guidelines and policies and say you are perfectly on board for such a working environment.
7. Would it be okay if you had to travel long distances away from your family?
Long flights and traveling across the world away from family are two significant challenges experienced by all cabin crew members. Hence, it is a must in any cabin crew interview to find out your opinion and attitude towards this.
So, your answer should not sound like you cannot handle such pressure. You have to give assurance that you will be fine with it. Instead of simply answering with “Yes, I will be ok”, provide a more practical answer. Try to be reasonable as to why.
Give a logical explanation like, “I will be okay, as this isn’t the first time staying away from family. I have done it before during my six years of high school and college. Besides, there have always been advancements in communication, such as calling them and video chat.”
Cabin Crew Interview Questions and Answers for Freshers
8. What do you think are some common and regular duties of flight attendants?
Firstly, answer that taking care of the passengers all along their journey in the flight is the key task. Greeting them, giving safety instructions, serving them food or beverages, answering their queries, etc. are some of the tasks to mention.
Stress this point further by saying another line or 2 related to customer safety and customer comfort. To sound more impressive, say that the flight attendant has to do her best to make every passenger remember the service for a lifetime, making them want to prefer the same flight for the next time.
Next, talk about patiently dealing with circumstances like dealing with rude passengers, noisy kids, solving disputes between passengers, and so on. Finally, talk about the typical duties that the cabin crew is trained for during emergencies and critical situations.
9. What do you consider the most difficult thing about this job?
Stay honest and answer what exactly do you think would be difficult as a cabin crew. Dealing with rude passengers, staying completely active while working on long flights, and smiling and being positive even when dealing with any personal issues of our own are some of the most commonly mentioned points.
10. Should a cabin crew know about emergency exits?
Yes. All flight attendants should learn about emergency exits from the emergency evacuation training. You should know how to open or close emergency exits, when exactly to use them, and whether using the emergency exit would make things worse or would be helpful.
11. What is the one quality that every cabin crew member should have?
Charismatic, patient, and good communication skills are the most important qualities. Analyze yourself and decide which of these three do you possess the most. Stick to that quality and explain why that quality is the most important for cabin crew members.
Then, slowly notify them that you very well possess that quality. If possible, give related real-life examples that give the interviewer the guarantee that you are not lying.
12. What are some things that you should not carry while traveling in flight?
Harmful chemicals, illegal medicines and drugs, explosives, weapons, poisonous food, and other substances are some of the things that are strictly prohibited to carry on a flight.
Interview Questions for Cabin Crew
13. If you had to work on a 16-hour flight, how would you deal with stress after such long flights?
Be clear that you know that you have to deal with jet lag. Give the clarity that you are health conscious. It would be an added plus point to know that you are thoughtful enough to take care of your health and not get into trouble before returning to work for the next flight. Stress that you would give the first preference for nothing but a good sleep after the journey.
Mention points like preparing the mind for jet lag and strictly taking a long nap after landing, even if it’s morning or evening. Eating strategically to get your body used to jet lag is another point that you can add.
14. What will you do if a passenger is unsatisfied with your service or is being rude to you for no reason?
Remember that patience is the key in such situations. Do not answer that you are going to strongly defend yourself or take the issue to higher authorities. Instead, answer that you are going to politely ask and find out what is troubling the customer.
Being empathetic about the situation is one quality that the interviewer will be looking for in your answer.
Trying to rectify the passenger’s issue in the best possible way, patiently explaining what caused the issue in the first place, and suggesting alternatives, when the issue cannot be satisfied in the way the passenger wanted, are some of the answers that would impress the interviewer.
When the passenger is too rude for no reason, then the flight attendants are expected not to thoughtlessly shout back disrupting the entire flight, and are instead expected to defend themselves smartly in such a way that the issue is silenced as quickly as possible.
15. If there is rough weather leading to air turbulence, then what should you do as a cabin crew?
Say a few points about air turbulence. Also, turbulence is considered normal and not a severe issue.
Serving food and beverages must be stopped during turbulence, as there will be shaking. The cabin crew should hold one hand for support and continue working to help the passengers when the turbulence is mild.
The flight attendants are responsible for ensuring passenger safety during turbulence by ensuring all passengers have their seat belts on and assisting them if anyone needs one.
Also, mention that in severe turbulence grades, the flight attendants should stick to their seats with the seat belts on and can only give verbal guidance to the passengers.
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16. How will you step in if two passengers are fighting?
Things that a flight attendant should do in such situations are:
- Talk to both of them and patiently find out what the issue is.
- Think quickly about any solution for the issue
- If possible, request other passengers and shift them to different seats
- Ask them what they would suggest to do to let of the issue
- Be as charismatic as possible to cool down the angry atmosphere between the passengers
Technical Questions Asked in Cabin Crew Interview
17. How should cabin crew deal with medical emergencies?
Talk about administering oxygen to passengers who are running short of breath, calling out for any doctors on the flight, and assisting them with the medical kit stored in the flight, the CPR training, etc. Answer the question so that the interviewer understands that you know these types of emergencies should be dealt with carefully and responsibly.
Also, mention if you have any prior experience in the medical field or in dealing with medical emergencies during your earlier education or professional life.
18. How should cabin crew deal with fire disasters?
It is important to sound confident while answering these questions. The interviewer should know that you are brave enough not to back off and step up inside for the safety of the passengers.
Talk about acting quickly, guiding passengers to the safe part of the flight, carefully evacuating all the passengers in the fastest time possible, calming down the passengers as they were tensed, strictly instructing them about what to and what not to do, etc. Assure the interviewer that you are sharp enough for emergencies like this.
19. What is jet lag?
Jet lag is a sleep disorder that affects people traveling long flights from east to west or vice versa. The condition occurs when the mind and body are not prepared to handle the repetition of the same time of day due to the change in time zones after traveling halfway across the globe within hours of flight. Jet lag affects the sleep cycle and the food cycle of the person, but it is still temporary.
20. What is Air Turbulence?
Turbulence is caused by disrupted air flows which are caused due to differences in air pressure. Spend some time on such technical cabin crew interview questions to answer them professionally, assuring the interviewer that you clearly know what you are talking about.
Conclusion on Cabin Crew Interview Questions
Always remember to be yourself and never lie in any aspects in the cabin crew interview. Having a negative attitude or off-putting personality will not at all work for the interview, so maintain a positive mindset all through the interview process.
Always maintain a smile, but also make sure that your smile is not fake but is pleasant and genuine.
Cabin crew interview questions are not always technical. Many are personal, where the interviewer tries to test your attitude and your characteristics that might be useful for their airline. Hence, always remember not to look surprised or get off guard, no matter what the question is.
FAQs on Cabin Crew Interview Questions
1. What are the top cabin crew interview questions and how should I answer them?
Answer: Common questions include “Why do you want to be a cabin crew member?” and “How do you handle difficult passengers?” Emphasize your passion for customer service, ability to remain calm, and align your answer with the airline’s values.
2. How can I best answer “Why do you want to work for our airline” in a cabin crew interview?
Answer: Research the airline’s unique features and connect them with your career goals. Mention qualities like their customer service standards or destinations, and show genuine enthusiasm for joining their team.
3. How do I prepare for behavioral questions in a cabin crew interview?
Answer: Use the STAR method (Situation, Task, Action, Result) for questions like handling challenging passengers. Focus on problem-solving, empathy, and teamwork to show your fit for the cabin crew role.
4. What are the most important qualities airlines look for in cabin crew candidates?
Answer: Airlines value communication, adaptability, teamwork, and calmness under pressure. Highlight these qualities with examples and mention any additional languages or physical fitness as assets.
5. How should I answer questions about handling emergencies as a cabin crew member?
Answer: Emphasize a calm, methodical approach and focus on safety. Describe how you’d follow protocols and work as a team, reassuring your readiness for rigorous emergency training.
